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Frequently Asked Questions

We answer frequently asked questions from our customers.

If you have any other questions, please contact us via "Contact us"

  • Q: How many people can stay?
    Accommodates up to 8 people. *Children under 5 years old stay free of charge and are not included in the number of guests.
  • Q: Is it possible to accommodate 8 or more people?
    We only have 8 single beds available. It is possible to bring a tent and stay overnight in the garden space. For 9 or more people, the accommodation fee will be 5,000 yen/person (excluding tax). Please contact us individually.
  • Q:赤ちゃんの宿泊はできますか?
    幼児とのご宿泊も可能です。 予約時のオプション選択にてベビーベッドやベビーチェアを必要分追加してください。 幼児専用の食器・カトラリーのご用意もございます。 ※5歳未満のお子様は宿泊無料、また宿泊人数に含まれません。
  • Q: Can I bring my pet?
    At our hotel, you can only stay with your dog for 5,500 yen/head. If your dog weighs less than 10 kg, please bring a cage with you and stay in the cage while indoors. If your pet is over 10kg, please bring a tent and stay with the owner in the tent. There are also facilities nearby where you can leave your luggage, so we recommend that you use them. Partner:
  • Q:撮影スタジオとしての利用は可能ですか?
    hotel norm. fujiでは個人や企業様の撮影スタジオとしての利用が可能です。 詳しい内容は以下リンクよりご確認の上お問い合わせください。
  • Q: What time is check-in and check-out?
    Check-in is from 15:00 to 20:00. We would appreciate it if you could contact us if your arrival time will be much later than the time you notified us in advance. Check-out is until 11am.
  • Q: Can I do early check-in/late check-out?
    ・Early check-in It depends on the accommodation situation the day before, so please contact us if you are interested. ・Late check-out Late check-out is not possible.
  • Q: Can I check in at night?
    Check-in is generally until 8pm. If you will be arriving after 8pm, please let us know your arrival time in advance. If we do not hear from you after 20:00, your reservation will be automatically cancelled.
  • Q:子供は何歳から料金がかかりますか。
    お子様の料金体系は以下の通りです。 0〜4歳(未就学児)・・・無料 5〜12歳・・・一般料金の70% 13歳〜・・・一般料金
  • Q: Can I pay by credit card?
    We accept VISA, Mastercard, American Express, Diners Club, Discover, and JCB.
  • Q: How many cars can I park?
    Parking is possible for up to 4 cars.
  • Q: Do you have seasonings?
    All basic seasonings are available. Specifically, please check the following. Salt, pepper, vinegar, apple cider vinegar, ponzu sauce, cooking sake, mirin, white soup stock, mentsuyu, miso, soy sauce, yakiniku sauce, Worcestershire sauce, lemon juice, balsamic vinegar, chicken bones, consommé, mayonnaise, ketchup, mustard, wasabi, Garlic, ginger, lakanto (sugar), oil, olive oil, sesame oil.
  • Q:Do you have cooking utensils?
    We provide serving plates, forks, knives, and chopsticks for each person. We also have common cooking utensils such as frying pans and pots, as well as a BBQ grill.
  • Q: Is there a bathtub?
    Shower only. There is a hot spring about 10 minutes away by car, so if you would like to take a bath, please use that.
  • Q: Is there anything guests need to bring?
    Please bring your own nightwear and toothbrush. *Disposable toothbrushes are not provided due to environmental considerations.
  • Q: Is there WI-FI?
    Free Wi-Fi is available.
  • Q: Is there a TV?
    There is no TV, but there is a projector. You can watch Hulu, Youtube, AMAZON PRIME, and Disney+. In addition, USB and HDMI can be connected to the projector.
  • Q: Is smoking allowed?
    Smoking is allowed in the semi-outdoor space (terrace) and outdoors.
  • Q: Is it barrier-free?
    I'm sorry. Our hotel is not barrier-free.
  • Q:施設までのアクセスを知りたいです。
  • Q:施設周辺で宿泊前後に楽しめる施設・アクティビティはありますか?
  • Q:キャンセル料金はどのようになっていますか?
    7日前・・・宿泊料金の100% 当日・・・宿泊料金の100% 不泊・・・宿泊料金の100%
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